Refund policy

Because our meals are frozen food, we are unable to accept returns simply because you have changed your mind.

We take great care preparing, freezing and delivering your order. If something isn’t right - your order is incorrect, an item is damaged, or there is a problem with the quality of one of our meals - please contact us as soon as possible and we’ll do our best to put it right.

Depending on the circumstances, we may replace the affected item or provide a refund or credit.

Nothing in this policy limits your rights under the Australian Consumer Law.

For any questions or concerns, please contact Sally at sally@slowcooksisters.com.au or 0402 557 912.